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Frequent Q&A
THE MATOKI EXPERIENCE
What can I expect from my Matoki cake?
A one-of-a-kind cake, made by hand by an artist. Every layer is intentional, every texture designed, andevery ingredient chosen for quality. It is made to be given, and to be experienced long before the first bite.
DESIGN & PERSONALIZATION
Can I customize my cake's colors, finishes, and decorations?
Yes. Choose a Traditional, Eclipse, or Heart shape in mirror glaze, velvet, or a mix of both. Mirror glazeincludes three colors and velvet includes two. Additional colors carry a small charge. For mirror glaze, werecommend including white for contrast. Decorations are optional.
Will my cake look exactly like the design I selected?
Close, never identical. Every glaze is poured by hand, so color and movement vary slightly from cake tocake. No two are the same.
FLAVORS & INGREDIENTS
What flavors do you offer, and can I customize them?
Choose from our current menu. It changes often, guided by whatever our artist is inspired to create, socheck it for what is available today. For a fully personalized cake, we offer a separate commission processwhere you build your flavors from scratch, working directly with our artist as a creative partner.
Do your cakes contain allergens?
Matoki cakes are not allergen free. Our cakes may contain some or all of the following: dairy, eggs, wheat(gluten), soy, tree nuts, and peanuts. We do not offer allergen-free alternatives.
SPECIAL EVENTS
Do you create cakes for weddings and special events, including coordinated designs formultiple cakes?
Yes. For weddings and special events, we create a personalized experience rather than a traditional tieredcake. It begins with a private creative conversation with our artist, and every element is designed aroundyour occasion and your guests. Please reach out at least two months in advance so we can create ittogether.
ORDERING & CHANGES
How do I place an order?
Fill out the form below or message us on WhatsApp. Someone from the Matoki team will call you within 24hours. Full payment secures your date.
How far in advance should I order, and can I make changes to my order?
Please order at least one week in advance. If you need a cake sooner, we will do our best based onavailability, and a rush fee applies.
Changes to flavor, colors, or design are welcome up to one week before your pickup date. From that point,we source fresh ingredients selected for your cake alone and begin building it, so we are unable to acceptchanges, cancellations, or refunds.
PICKUP & CAKE CARE
Do you offer delivery or pickup?
Pickup only, in Miami Shores, between 12 PM and 5 PM. The final details of every cake are finished on theday of pickup, so it reaches you at its best.
How can I safely transport my cake?
Keep the box flat and level, with the air conditioning on and out of direct sunlight. For drives over 30minutes, let us know in advance. Once the cake leaves our hands, Matoki is not responsible for damagefrom transport, heat, or handling.
How should I store my cake before serving?
Refrigerate as soon as you arrive and keep it chilled until serving.
How many people does each cake serve?
Each cake is 18 cm across and 5 cm high, and serves 10 to 12.
FLAVORS & INGREDIENTS
What flavors do you offer, and can I customize them?
Choose from our current menu. It changes often, guided by whatever our artist is inspired to create, socheck it for what is available today. For a fully personalized cake, we offer a separate commission processwhere you build your flavors from scratch, working directly with our artist as a creative partner.
Do your cakes contain allergens?
Matoki cakes are not allergen free. Our cakes may contain some or all of the following: dairy, eggs, wheat(gluten), soy, tree nuts, and peanuts. We do not offer allergen-free alternatives.
